Refund policy
At Nivaaro Gifts, customer satisfaction is important to us. We carefully inspect every order before dispatch. However, if you receive a damaged, defective, or incorrect product, we are here to help.
Replacement Policy
We offer a replacement in the following situations:
• Product received is damaged during transit
• Product received is defective
• Wrong product delivered
To request a replacement, please contact us within 48 hours of delivery with clear photos or videos of:
- The product received
- The packaging
- The shipping label
Once verified, we will arrange a replacement at no additional cost.
Return Policy
As our products are carefully packed and shipped, we currently do not accept returns for:
- Change of mind
- Incorrect product selection by the customer
- Personal preferences after delivery
Please review product descriptions and images carefully before placing your order.
Refund Policy
Refunds are issued only in the following situations:
- A replacement is not available for a damaged or defective product
- An incorrect item was delivered and replacement is unavailable
- The order is cancelled before shipment
Approved refunds will be processed to the original payment method within 5-7 business days.
Non-Eligible Cases
Refunds or replacements may not be approved in the following cases:
- Products reported after 48 hours of delivery
- Products damaged due to misuse, improper handling, or normal wear and tear
- Minor color or appearance variations caused by photography, screen settings, or natural wood characteristics
- Personalized or custom-made products (if applicable)
Order Cancellation
Orders may be cancelled before dispatch.
Once an order has been shipped, cancellation requests may not be possible.
Need Help?
For any refund, replacement, or order-related questions, please contact:
Email: nivaarogifts@gmail.com
We aim to respond within 24 business hours.